That meant nobody could log on, even after we recreated the email address on the new host.
#HOW TO SET UP A ZOOM ACCOUNT VERIFICATION#
As a result, the first time someone tried to log on, the verification email bounced back undeliverable and Zoom blocked that address. I encountered this access issue after we (a small non-profit) had to change our hosting service and, in redoing all the email addresses on the new host, someone forgot about the one associated with our Zoom account. You need to change how your support system operates. If zoom can't disable this ridiculous feature then I must cancel my license. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in.
#HOW TO SET UP A ZOOM ACCOUNT SOFTWARE#
A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location (ie., no OTP) which is what other software vendors do. If Microsoft did it or my email provider adopted the same overzealous, paranoid policy, then it would sound the death-knell for mobile communications. I don't understand why Zoom think this change is necessary. It seems as if everywhere on the face of the planet except a few home locations is deemed "suspicious"! The so-called "AI" is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations. This is a potential killer for us! Until a week ago, we were quite happily sharing our account, then things all changed. I am admin for a charity community of 400 members who need to be able to sign in to the shared Zoom account to start meetings. If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. So basically this is a security feature built into the system and not something you can disable.īy the way, it would be great if we could have you work with sales to acquire some more licenses so you don't have to share and run into these workflow snags By doing so, this will potentially cut down account hijackings due to compromised or weak credentials.
If Zoom detects that a user is logging into their account from an unusual or unknown location, Zoom will send the user an email with a One Time Password to enter into Zoom before they can access their account. OTP is a security feature that Zoom implemented to help protect Zoom customers who use the work email and password log on type without Two Factor Authentication (2FA) enabled. Ok, this referred to as One Time Password or OTP.